Mux

Product Analytics Manager

G&A


We are Mux.

Mux is how developers build online video. With Mux Video, developers gain access to a powerful API for video streaming--think Stripe for Video. With Mux Data, developers realize incredible insights into how their videos perform from platform to platform, place to place, and user to user.

We're looking for individuals who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to make the people around them better.


Why Join?

Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better. We're not just committed to making video easy for developers. We’re committed to building a healthy team that welcomes a diverse range of backgrounds and experiences. And that commitment extends into how we support each of our team members: - Flexible PTO  - Healthy work-life balance encouraged - Paid parental leave - Education budget set aside for conferences and continuing education, including conferences, books, workshops, and more. - Thought leadership and peer recognition program - We reimburse the first six months of a Snoo rental to make sure you can sleep well when welcoming home a new baby - Remote Equal policy

About this role

About Mux

Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better. We’re committed to building a healthy team that welcomes a diverse range of backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to make the people around them better.

You’ll be joining a tight-knit team with experience at places like Google, YouTube, Twitch, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world. We’re backed by top investors like Accel and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Reddit, Vimeo, Robinhood, CBSi, Discovery, PBS, and TED. Customers large and small love working with us and love our team.

We’re growing quickly and are building something big together. We’d love to hear from you!

About the Role

Drive data driven decision making within the Mux's product and engineering organizations by translating raw data into actionable insights.

What You’ll Do

  • Own product analytics and reporting from end-to-end; define KPIs, build executive and front-line focused dashboards
  • Influence and inform product team roadmaps through data-driven recommendations
  • Apply a broad analytics toolkit to understand how our customers interact with our products, identifying opportunities to improve product adoption, retention, engagement
  • Define and analyze metrics that inform the success of our products and allow us to measure and manage the business
  • Partner with product and engineering leads on experimentation framework and tooling; develop and analyze performance of in-product experiments
  • Communicate the health of the business, experiment results, opportunities, etc. to product and broader leadership teams
  • Partner with the data architecture & engineering teams to build a best-in-class data ecosystem

Who You Are

  • Analytical rigor: develop structured approaches to problem solving and analytics, driving data driven decision making
  • Operational mindset: grounded in reality beyond the numbers and demonstrates strong instincts around execution
  • Entrepreneurial: motivated to work in a fast-paced, hypergrowth environment
  • Cross-functional influence: collaborate effectively with diverse stakeholders and lead with influence
  • Strong communication: able to simplify highly complex problems and develop clear and actionable recommendations for technical and non-technical audiences
  • Commitment to Mux values: Be Human, Care Obsessively, Turn Customers Into Fans
  • Team-first approach: humility, drive, empathy
  • Prior experience:
    • 5+ years of hands-on experience working with very large datasets, including statistical analyses, data visualization, data mining, and data cleansing/transformation
      • 2+ years of experience working directly in product analytics with experience in experimentation design and measurement
      • Domain experience in video technology (e.g., CDNs, Encoding, Network) and / or Public Cloud providers is a plus
    • A deep understanding of A/B testing methodologies and strong experimentation expertise
    • Proficient in SQL and BI visualization tools (e.g., Tableau, Looker, etc)
    • Experience using a scripting language such as R or Python for data analysis

Benefits

You'll be joining an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, and Brightcove. We have a supportive culture that cares about both excellent work and work-life balance.

  • Flexible PTO 
  • Healthy work-life balance encouraged
  • Competitive health, dental, and vision insurance (99% employee and 50% dependent premium coverage)
  • Employee Assistance Program (EAP)
  • Short-term and long-term disability insurance
  • Group life insurance
  • 401(k)
  • Paid parental leave
  • Investment in career growth and training
  • Thought leadership and peer recognition program
  • “Day of Learning” events
  • Reimbursements for headphones, cell phones, device upgrades, and SVOD services of Mux customers
  • Catered meals and snacks

Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Location: San Francisco or Remote (US)