Mux

Site Reliability Engineer

Engineering


We are Mux.

Mux is how developers build online video. With Mux Video, developers gain access to a powerful API for video streaming--think Stripe for Video. With Mux Data, developers realize incredible insights into how their videos perform from platform to platform, place to place, and user to user.

We're looking for individuals who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to make the people around them better.


Why Join?

Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better. We're not just committed to making video easy for developers. We’re committed to building a healthy team that welcomes a diverse range of backgrounds and experiences. And that commitment extends into how we support each of our team members: - Flexible PTO  - Healthy work-life balance encouraged - Paid parental leave - Education budget set aside for conferences and continuing education, including conferences, books, workshops, and more. - Thought leadership and peer recognition program - We reimburse the first six months of a Snoo rental to make sure you can sleep well when welcoming home a new baby - Remote Equal policy

About this role

About Mux

Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

We’re committed to building a healthy team that welcomes a diverse range of backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to make the people around them better.

You’ll be joining a tight-knit team with experience at places like Google, YouTube, Twitch, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world. 

We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Reddit, Vimeo, Robinhood, CBSi, Discovery, PBS, and TED. Customers large and small love working with us and love our team.

We’re growing quickly and are building something big together. We’d love to hear from you!

About the Role

As a Site Reliability Engineer at Mux, you will help build and operate Mux's high traffic, distributed platforms that power our products. Our SRE team works cross-functionally to ensure that services are reliable and easy to operate. We invest in tooling, automation, and infrastructure that reduces friction for engineers to develop and manage our software. We’re looking for Site Reliability Engineers who will enjoy the fast-paced nature of a high-growth startup, and has a strong record of building internal tooling and operating services through partnerships with product engineering teams.

What You'll Do

  • Lead and participate in the design and deployment of major shared infrastructure components to improve the availability and scalability of our services.
  • Partner with product engineering teams to ensure the SLOs of our products.
  • Lead and scale our incident management, post mortem processes, and on-call training.
  • Build tooling and automation to support and increase accessibility of our platform with the goals of increasing the velocity of our product engineering teams.
  • Support services from inception to delivery by bringing a cross-stack eye towards: System Design, Scale, Automation, Capacity and Reliability.
  • Educate and train engineers on developer tooling and standards around reliability.
  • Technologies:
    • Cloud: Google Cloud Platform, Amazon Web Services, Fastly, Cloudflare
    • Orchestration: Kubernetes, Docker, Envoy, Tilt
    • Metrics: Prometheus, Grafana, Jaeger,  Elasticsearch

Who You Are

  • We are hiring mid to staff level engineers.
  • You’re a strong engineer comfortable working across multiple platforms and environments.
  • Solid engineering fundamentals (CS degree a plus).
  • Experience with deploying complex applications on cloud platforms using a container orchestration platform, such as Kubernetes.
  • Experience with administering high availability data technologies.
  • Ability to build tooling in a general purpose programming language (Golang or Python preferred).
  • Video experience a plus but not required.

If you don't have all of these requirements but think your experience could be a great fit, that's okay! Please apply and we can talk about what's most needed in the role.

Benefits

You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance.

  • Flexible PTO 
  • Healthy work-life balance encouraged
  • Competitive health, dental, and vision insurance (99% employee and 50% dependent premium coverage)
  • Employee Assistance Program (EAP)
  • Short-term and long-term disability insurance
  • Group life insurance
  • 401(k)
  • Paid parental leave
  • Investment in career growth and training
  • Thought leadership and peer recognition program
  • “Day of Learning” events
  • Reimbursements for headphones, cell phones, device upgrades, and SVOD services of Mux customers
  • Remote lunch reimbursement 3x/week

Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Location: San Francisco or Remote (US)