Mux

Solutions Engineer

Developer Experience


We are Mux.

Mux is how developers build online video. With Mux Video, developers gain access to a powerful API for video streaming--think Stripe for Video. With Mux Data, developers realize incredible insights into how their videos perform from platform to platform, place to place, and user to user.

We're looking for individuals who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to make the people around them better.


Why Join?

Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better. We're not just committed to making video easy for developers. We’re committed to building a healthy team that welcomes a diverse range of backgrounds and experiences. And that commitment extends into how we support each of our team members: - Flexible PTO  - Healthy work-life balance encouraged - Paid parental leave - Education budget set aside for conferences and continuing education, including conferences, books, workshops, and more. - Thought leadership and peer recognition program - We reimburse the first six months of a Snoo rental to make sure you can sleep well when welcoming home a new baby - Remote Equal policy

About this role

About Mux

Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

We’re committed to building a healthy team that welcomes a diverse range of backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to make the people around them better.

You’ll be joining a tight-knit team with experience at places like Google, YouTube, Twitch, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world. 

We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Reddit, Vimeo, Robinhood, CBSi, Discovery, PBS, and TED. Customers large and small love working with us and love our team.

We’re growing quickly and are building something big together. We’d love to hear from you!

About the Role

As our Solutions Engineer you'll help customers architect and operate successful video streaming applications using Mux products.

What You’ll Do

  • Drive growth by helping customers and prospects understand and utilize the Mux platform to the fullest
  • Help Mux customers improve product and system architectures
  • Turn customers into fans with fast, expert support and answers to customer questions
  • Help build out Mux open-source libraries and SDKs by delivering new features, fixing bugs, and building out support for new platforms
  • Make Mux products better by bringing customer feedback to product management

Who You Are

  • Prior experience with video technology 
  • Proficient in Javascript and at least one other programming language (like Python, Java, Objective-C, Swift)
  • 3+ years experience in a technical role involving customer interaction (engineering, product, solutions architecture, sales engineering, support)
  • Bonus: You have experience working HTML5 video, HLS, Dash, and various players in the market

Benefits

You'll be joining an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, and Brightcove. We have a supportive culture that cares about both excellent work and work-life balance. 

US:

  • Flexible PTO 
  • Healthy work-life balance encouraged
  • Competitive health, dental, and vision insurance (99% employee and 50% dependent premium coverage)
  • Employee Assistance Program (EAP)
  • Short-term and long-term disability insurance
  • Group life insurance
  • 401(k)
  • Paid parental leave
  • Investment in career growth and training
  • Thought leadership and peer recognition program
  • “Day of Learning” events
  • Reimbursements for headphones, cell phones, device upgrades, and SVOD services of Mux customers
  • Remote lunch reimbursement 3x/week

UK:

  • Competitive annual leave policy (25 days annual leave plus 8 public holidays)
  • Healthy work-life balance encouraged
  • Private Medical Insurance, dental insurance, and a vision stipend program
  • Employee Assistance Program (EAP)
  • Short-term and long-term disability insurance
  • Group life assurance
  • Pension
  • Paid parental leave
  • Investment in career growth and training
  • Thought leadership and peer recognition program
  • “Day of Learning” events

Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Location: San Francisco, London, or Remote