Webflow

Senior Technical Customer Support Specialist

Customer Support


We are Webflow.

We envision a world where everyone can create powerful, flexible websites, and apps as easily as they create documents today. Because the only thing better than the internet is an internet we can all create for.


Why Join?

At Webflow, we have two missions. One for the world, and one for us. We want to empower everyone to create for the web — and lead impactful, fulfilling lives while we do it. -We are a remote first team and have been since we were founded. There is also a headquarters in San Francisco if you feel like you thrive more in an in-office environment. -We cover 100% of a platinum-level, $0 deductible health plan, including dental, vision, and life, for you and your dependents. \*\*US based team members only. -You’ll get $200 a month to spend on health and wellness — whatever that means to you. Whether it’s new hiking shoes, a meditation app, or a fancy sound machine for better sleep. -Remote Webflowers get $380 per month for remote work expenses, like a coworking membership, snacks and coffee, or to cover your internet bill. -You’ll get up to $1,000 a year in skill development reimbursements. 

About this role

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Senior Technical Customer Support Specialist to help empower our customers to do their best work and make Webflow the best product possible. 

About the role 

  • Location: San Francisco HQ or US Remote
  • Preferred time zones: any time zone within the United States
  • Type: 40 hours per week, Full Time

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability (or even if you don't) we'd love to hear from you.

As a Senior Technical Customer Support Specialist, you’ll … 

  • Provide consistently high-quality customer experiences for all Webflow customers 
  • Help customers in support queues using applications including but not limited to Help Scout, ClickUp 
  • File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
  • Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. 

About You

You’ll thrive as a Technical Customer Support Specialist if you:

  • Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service 
  • Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
  • Understanding of HTML, CSS, DNS or advanced understanding of Webflow
  • Exhibits analytical reasoning and critical thinking skills for technical troubleshooting 
  • Have demonstrated written and verbal communication skills (English)
  • Ability to learn new digital tools quickly
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
  • Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
  • Advocate for others – including customers and colleagues – and you want to build a career in customer support!

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

About us

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why" and "how"
 
Our Mission:
To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.
 
Our Core Behaviors:
  1. Earn customer trust
  2. Get it done, do it right
  3. Practice candor with care
  4. Dream big, ship often

Our commitments to you 

  • We’ll pay you! This is a full-time, salaried position that includes equity
  • We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses 
  • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
  • We offer flexible parental leave 
  • We give you a 5 week sabbatical after 5 years of service
  • We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment 
  • We will offer you the support you need to help you grow as an impactful Technical Customer Support Specialist and a healthy human being 

Think you’re a good fit for the role?

If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team. 

Note: You'll need valid U.S. work authorization to join us.